Packages are generally dispatched within the same day after receipt of payment and are shipped via DHL Express with tracking and drop-off. If you prefer delivery by other carrier you can select another option at checkout. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
The technician responsible for after-sales service makes every effort to obtain the guarantee of your products. The approach with the suppliers to arrive at this result requires time.
That is why we are grateful for the patience you will give us.
Return of defective products
When you encounter a problem with one of our products, the following procedure must be followed:
• Contact our after-sales service by the webiste contact page here
• The email contact is imperative because it is the most convenient way to have a follow-up and a traceability.
For any request Thank you to accompany the message of the following elements
Last name First Name,
Description of the problem encountered
Detailed product photos / videos / editing / cabling
An answer will be sent to you within 2 working days.
RETURN OF DEFECTIVE PRODUCTS
All product returns must first have been validated by our services during the request for support.
To return the product concerned:
Products must be in their perfect state, in their original packaging and still sealed, without any trace or mark, with all accessories.
Attach with the products a copy of your invoice
14 Chardafon str.